Productivity and the hierarchy in responsibilities...

Those in the top positions can see it all. They are the one who sees, feel, and control quality. As you move down the ladder, the executives need to be directed to ensure quality. And further down the ladder are the blue collar workers who dreams a lot and thus to ensure quality they must be closely monitored every minute of their movement.

In marketing, much emphasise is given on customers satisfaction. As a top level executives, they are able to visualize customer's satisfaction from point A-Z. At the same time the executive also visualize the problems he may encounter in implementing programs in order to satisfy the customers. At the operational level, the blue collar workers are not motivated enough to ensure a quality product. At sales level, the salesperson just refuses to improve himself in order to have a better understanding of customers.

So looking at productivity, the quality of products are very much in the controlling power of the worker's whims and fantasies. Till everybody has a better sense of togetherness, then quality of a product is still an issue that need to be resolved.